POP MART Wholesale FAQs
Products & Authenticity
All our POP MART products are 100% authentic and original. We source every item exclusively and directly from POP MART’s own official direct channels.
We procure all items directly from POP MART’s official direct supply lines and their own retail operations. We do not use any third-party distributors, ensuring genuine product origins.
Each POP MART product features an anti-counterfeit laser sticker and a unique QR code on its outer packaging. You can scan this QR code with a smartphone to verify its legitimacy using POP MART’s official online verification system.
Absolutely. You are welcome to take any product purchased from us to an official POP MART retail store for their verification. We are fully confident in the authenticity of every item.
Orders & Pricing
For Blind Box products, the MOQ is typically one (1) full display set (e.g., 6, 8, or 12 individual blind boxes, depending on the series). For other non-blind box toys like plush figures, the MOQ is usually one (1) piece per design.
Please submit a wholesale inquiry through the form on our Wholesale Program page or contact our wholesale team directly via email. We will then guide you through product selection, pricing, and order confirmation.
Due to market demand and fluctuating procurement costs for popular series like Labubu, wholesale prices are subject to change. Price quotations are typically valid for a short period (e.g., 3 days), so prompt confirmation is advised.
We may occasionally offer pre-order opportunities for select upcoming releases to our established wholesale partners. Please subscribe to our wholesale newsletter or speak with our team for such possibilities.
Yes, upon receiving your wholesale inquiry and understanding your business needs, we can provide you with information on currently available POP MART series, including Labubu, and their respective wholesale prices.
Payments & Invoicing
Our preferred method for wholesale orders is Bank Wire Transfer directly to our company account, as this incurs no additional processing fees. We also accept PayPal and Stripe for smaller wholesale orders (e.g., typically under $800 USD), though these may incur a processing fee charged by the payment platform.
Yes, absolutely. For every confirmed wholesale order, we issue an official invoice from our company. This invoice will include our company details, registration number, a full list of items purchased, pricing, and payment information.
We strive for transparency. Our preferred Bank Wire Transfer method has no processing fees from our end. For PayPal/Stripe, any applicable processing fee is charged directly by the platform and will be clearly communicated.
Yes, Bank Wire Transfers to our official company account are a secure and direct payment method. We provide all necessary banking details for a transparent and traceable transaction.
Customer satisfaction is crucial. Even with Bank Wire Transfers, if there are legitimate concerns about product quality upon receipt, please contact us. We are committed to fair resolutions, including returns or refunds where appropriate.
Shipping & Delivery
We partner with reliable international express couriers (e.g., DHL, FedEx, UPS) to ensure timely and secure delivery of your wholesale orders.
We primarily use door-to-door express shipping services. For most global destinations, delivery typically takes an additional 3-7 business days after dispatch, depending on the specific location and courier performance.
Once payment is confirmed and products are in stock, wholesale orders are typically processed and dispatched within 3-6 business days. Lead time may vary depending on order volume and current stock levels.
Shipping costs are calculated based on the total weight and volume of your order, as well as the destination country. We will provide you with a shipping quote once your order details are finalized.
Yes, once your wholesale order has been dispatched, we will provide you with a tracking number from the courier so you can monitor its journey.
